Tower Health is committed to the health and safety of our patients, visitors, and staff. You can read more below about the many steps we take every day to ensure we can meet your healthcare needs in facilities that are clean and safe. Don’t let concern about COVID-19 prevent you from protecting your health and getting the healthcare you and your family need.

What is Tower Health Doing to Ensure Patient Safety?

In our hospitals, physician offices, urgent care centers, and all other clinical areas, Tower Health has implemented changes to processes and procedures that meet or exceed the Centers for Disease Control and Prevention (CDC) and Department of Health (DOH) policies and aim to keep our patients, staff, and visitors healthy. These changes include:

Virtual Care: Virtual Care may be used to see your Tower Health Medical Group physicians or St. Christopher’s Pediatric Specialist for scheduled virtual visits, as well as Tower Health Urgent Care physicians and Advanced Practice Providers for OnDemand care. With virtual care services available 24/7/365, we provide patients secure and convenient access to care – from anywhere – through their mobile device, tablet or computer. Learn more about Virtual Care.

COVID-19 Screenings for caregivers and patients: All healthcare providers continue to be screened for COVID-19 symptoms prior to the start of each shift. All patients are screened for COVID-19 prior to their surgery, procedure, or office visit. If symptoms are present, the encounter will be canceled, and the patient will be referred to their primary care physician or Urgent Care facility for follow-up.

Robotic ultraviolet light disinfection: Tower Health Hospitals are among only a few in the region using this process designed specifically for hospitals. The robot delivers a fast, continuous dose of ultraviolet energy killing germs and pathogens from floor to ceiling. This process uniquely positions our hospitals to provide one of the safest environments possible. To learn more about this technology, go to Finsen Tech Thor UVC.

Valet Parking: All Valet Parking services are currently closed to limit COVID-19 exposure. Our garages, outdoor parking, drop-offs, and shuttle services are still available

Rigorous cleaning and disinfecting protocols: Outpatient facilities, physician offices, and other public areas undergo rigorous cleaning and disinfecting several times per day, in accordance with CDC and DOH infection control guidelines.

Operating rooms will be thoroughly cleaned after each case. Air exchanges will be continuously monitored during surgical procedures.

Face masks at all facilities and the appropriate personal protective equipment for all staff. Patients will also be required to wear face masks in all facilities.

Enhanced social distancing: Physical distancing will be maximized in waiting rooms and patient care areas. In addition, surgery times will be staggered to ensure social distancing.